Frequently Asked Questions
Do our clients change their habits?
No: the same email and photo routine.
How accurate is it?
AI reads odd layouts and foreign invoices, and anything unsure is flagged for review.
How long does switching take?
An afternoon. We import your Dext supplier rules.
Are you on the Xero App Store?
Not yet. We apply once the first practices are live.
What does it cost?
£99 a month for the practice, with any number of clients. Founding practices pay £49.50 a month for the first 12 months.
Which accounting software does it publish to?
Xero. Flat is built for practices that run their clients on Xero.
What happens to the documents already in Dext?
Nothing changes for them. Anything you already published to Xero keeps its attachment there. Flat picks up from the day you switch.
Xero has started adding its own document capture. Why Flat?
Xero is adding capture in some markets. Flat is built around the practice: an inbox per client, your Dext supplier rules carried across, and one review queue for every client you look after.
Do we pay anything before it works?
No. Founding practices pay nothing until it’s live for them, and can cancel any time.
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